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Deming’s 14 Points on Total Quality Management – TQM.

W. Edwards Deming was an American statistician and management consultant who is known for his work on quality management and statistical process control. Deming developed a set of 14 points on total quality management (TQM) that he believed were essential for achieving and maintaining high levels of quality in business.

Deming’s 14 points are:

  1. Create constancy of purpose for improvement of product and service.
  2. Adopt the new philosophy.
  3. Cease dependence on inspection to achieve quality.
  4. End the practice of awarding business on the basis of price tag.
  5. Improve constantly and forever the system of production and service.
  6. Institute training on the job.
  7. Adopt and institute leadership.
  8. Drive out fear.
  9. Break down barriers between departments.
  10. Eliminate slogans, exhortations, and targets for the work force.
  11. Eliminate numerical quotas for the work force and numerical goals for management.
  12. Remove barriers that rob people of pride of workmanship, and eliminate the annual rating or merit system.
  13. Institute a vigorous program of education and self-improvement for everyone.
  14. Put everyone in the company to work to accomplish the transformation.

Overall, Deming’s 14 points emphasize the importance of continuous improvement, leadership, and the role of people in achieving and maintaining high levels of quality. They are still widely cited and influential in modern quality management practices.

Quality Quotes

  • “There is nothing so useless as doing efficiently that which should not be done at all.” ~Peter Drucker.
  • “It is not necessary to change. Survival is not mandatory.” ~W. Edwards Deming.
  • “Excellent firms don’t believe in excellence – only in constant improvement and constant change.” ~Tom Peters.
  • “There are no secrets to success. It is the result of preparation, hard work, and learning from failure.” ~Colin Powell.
  • “Learning is not compulsory… neither is survival.” ~W. Edwards Deming.
  • “Quality management is needed because nothing is simple anymore, if indeed it ever was.” ~Phil Crosby.
  • “Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.” ~William A. Foster.
  • “Quality is everyone’s responsibility.” ~W. Edwards Deming.
  • “Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.” ~Philip Crosby.
  • “Total Quality Management was popular in the 80s and early 90s until lean manufacturing, six sigma and other quality systems took over.” ~Dave Waters
  • “If you can’t describe what you are doing as a process, you don’t know what you’re doing.” ~W. Edwards Deming.
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Total Quality Management

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