Need Sales and Customer Service Training? Try these resources.
This section, customer service training, needs a great deal of work. Many supply chain models leave out the sales channel. The main focus here are on the major retailers such as Amazon, Walmart, Alibaba and IKEA. This section will be expanding further. Understanding and being able to forecast sales will greatly help a company reduce costs throughout the supply chain.
- CEO Quotes: Jeff Bezos, Jack Ma, Tim Cook, Bill Gates, Steve Jobs, Sam Walton.
- Great CEO Quotes: Sam Walton, Jeff Bezos, Jack Ma, Ingvar Kamprad.
- How Big Is Alibaba | Jack Ma | Amazon vs Alibaba vs eBay.
- Indra Nooyi, Pepsi Co CEO and Doug McMillon, Walmart CEO.
- Ingvar Kamprad Quotes.
- Interview: Amazon CEO Jeff Bezos.
- Quotes by Michael Dell, Sam Walton, Jeff Bezos, Bill Gates…
Amazon
- Amazon tour: What happens after you place that order.
- Amazon Warehouse – behind the scenes.
- Amazon’s Plan to Take On Alibaba – Global Shipping Plans.
- Exclusive Interview with Jeff Bezos – Founder & CEO of Amazon.com.
- Inside Amazon: Secrets of an Online Mega-Giant.
- Interview: Amazon CEO Jeff Bezos.
- Jeff Bezos Amazon story.
- Meet the Amazon robots making things more efficient.
- The Best Jeff Bezos Quotes: Amazon CEO.
IKEA
- IKEA Distribution Center in Savannah, GA. What do people think?
- IKEA – Logistics Design. Does their design just magically happen?
- IKEA Supply Chain.
- IKEA Supply Chain Innovation.
- IKEA’s Supply Chain.
Walmart
- 25 Facts About Walmart That Show How Big It Really Is.
- Book Reviews: “Made in America” by Sam Walton, founder of Walmart.
- How Walmart Plans to Battle Amazon.
- Saturday Morning Meeting: Amazon vs. Walmart.
- Two of the Keys to Walmart’s Success.
- Sam & Bud Walton: Reflections. WALMART.
- Sam Walton and Jeff Bezos Leadership and Supply Chain Quotes.
- Sam Walton quotes and sayings.
- “Sam Walton’s Values.” Look at how people treat others and it says a lot.
- Walmart Advanced Vehicle Experience Concept Truck.
- Walmart, Amazon, Alibaba Eyeing Parcel Delivery Services.
- Walmart CEO Doug McMillon.
- Walmart’s Food Safety Solution Built on the IBM Blockchain Platform.
- Walmart Fulfillment – how is Walmart getting closer to the customer.
- Walmart History. Sam Walton and the growth of Walmart.
- Walmart Logistics.
- Walmart’s supply chain.
- Walmart Supply Chain Information.
Customer Service Training Quotes
- “It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” ~Henry Ford
- “Quality in a service or product is not what you put into it. It is what the customer gets out of it.” ~Peter Drucker
- A brand is no longer what we tell the customer it is – it is what customers tell each other it is.” ~Scott Cook
- “The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.” ~Richard Branson
- “A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.” ~Jeff Bezos
- “The customer is why we are here. If we take good care of them, they’ll give us good reason to come back.” ~Jenny McKenzie
- “Every day we’re saying, ‘How can we keep the customer happy? How can we get ahead in innovation by doing this?’… because if we don’t, somebody else will.” ~Bill Gates
- “People will soon forget what you said. They will NEVER forget how you made them feel.” ~Dr. Maya Angelou
- “There is place in the world for any business that takes care of its customers – after the sale.” ~Harvey MacKay
- “Make a customer, not a sale.” ~Katherine Barchetti
- “Customer experience is the next competitive battleground. It’s where business is going to be won or lost.” ~Tom Knighton
- “Ask your customers to be part of the solution, and don’t view them as part of the problem.” ~Alan Weiss