Deming, Juran and Crosby Quality Philosophies.

Deming, Juran, and Crosby are three influential figures in the field of quality management who developed their own quality philosophies that have had a significant impact on modern quality practices.

Deming’s Philosophy: W. Edwards Deming was an American statistician and management consultant who is often credited with helping to rebuild Japan’s post-World War II economy through his work on quality management and statistical process control. Deming’s philosophy of quality management emphasizes the importance of understanding and meeting customer needs, continuous improvement, and the role of management in fostering a culture of quality.
Juran’s Philosophy: Joseph M. Juran was another influential figure in the field of quality management, who developed a holistic approach to quality management that emphasized the importance of planning, control, and improvement. Juran’s philosophy of quality focuses on the needs of the customer, the role of leadership in driving quality improvement, and the importance of building a culture of quality within an organization.
Crosby’s Philosophy: Philip B. Crosby was an American quality management expert who developed a philosophy of quality that focused on the importance of prevention over inspection and the concept of “zero defects.” Crosby’s philosophy emphasizes the importance of establishing clear quality goals and continuously striving to meet them, and he is known for popularizing the concept of “doing things right the first time.”

Overall, the philosophies of Deming, Juran, and Crosby have had a lasting impact on the field of quality management and continue to be influential in modern quality practices.

Slide deck providing a quick summary of Deming, Juran and Crosby quality philosophies.

Supply Chain and Leadership Information.

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Quality Quotes

“The result of long-term relationships is better and better quality, and lower and lower costs.” ~W. Edwards Deming
“No one knows the cost of a defective product – don’t tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer.” ~W. Edwards Deming
“Excellence is a continuous process and not an accident.” ~A.P.J. Abdul Kalam
“Watch the little things; a small leak will sink a great ship.” ~Benjamin Franklin
“The only thing worse than training your employees and having them leave is not training them and having them stay.” ~Henry Ford
“If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine.” ~W. Edwards Deming