Customer Loyalty.
Apple Experience. We all know how great a company Apple has become. Here are some great insights you may not know about.
The Apple Experience: Secrets to Building Insanely Great Customer Loyalty – Carmine Gallo from Carmine Gallo
- “No one wants to die. Even people who want to go to heaven don’t want to die to get there. And yet death is the destination we all share. No one has ever escaped it. And that is as it should be, because death is very likely the single best invention of life. It is life’s change agent. It clears out the old to make way for the new.” ~ Steve Jobs
- “The goal as a company is to have customer service that is not just the best but legendary.” ~ Sam Walton
- “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” ~ Jeff Bezos